FAQ

Can I switch to an earlier bus?

Yes, if you have a VIP ticket you can claim a free Same Day Exchange. This gives you the chance to switch to an earlier bus (as long as there’s a seat available).

I've printed out my ticket but left it at home. What do I do?

When you get to the station, you'll need to go to the ticket counter and speak to one of our representatives. Make sure you have plenty of time before your bus leaves.

I've printed out my ticket but left it at home. What do I do?

When you get to the station, you'll need to go to the ticket counter and speak to one of our representatives. Make sure you have plenty of time before your bus leaves.

How much time do I have at a rest stop (for buses that have stop)?

The length of the stop depends on whether the bus needs to be serviced too, which could take a little longer. But don't worry, you will always have time to stretch your legs, use the restroom, take a smoke break or grab a snack. At least there will be 20 minutes for rest

Can I get a refund for cancellations?

Cancellation or refund is allowed
24 hours before the trip time : you'll get full refund without any cancellation fees.
From 4 to24 hours before the trip: you'll be charged by 10LE or 15LE depends on the route and the class of your trip.
Less than 4 hours before the trip: In case of full cancellation, ticket will be subject for 50% refund fee from the ticket total cost. In case of changing the date, ticket will be subject for 25% deducted from the ticket subject for editing.
Refund is not available after your trip time

Should the child require a seat?

For any Children's 2 years old and above have to buy his/her own seat ticket.

I forgot my baggage at the station/ on the bus?

If we find your baggage, you can receive it from the nearest station to your home. If you live far away from our stations, you’ll need to make arrangementswith our customer care center for your baggage to be shipped to you.

How many pieces of luggage can I take?

Passengers can check in 2 pieces of luggage (up to 50 lbs each) for no extra fee plus one small carry on. For more info please check our terms & conditions.